Data Privacy Notice

Please read this Privacy Notice carefully

Data Privacy Notice

1. Data Protection

The information you have provided is subject to the General Data Protection Regulation (GDPR)

By signing this document or confirming receipt and understanding via electronic means, you consent to us or any company associated with us, for example, product providers or platforms we use to provide you with our services, processing your personal data, both manually and by electronic means.

Your data will be used for the sole purpose of providing financial advice, administration and management.

ā€œProcessingā€ includes obtaining, recording or holding information or data, transferring it to other companies associated with us, such as product providers, the Financial Conduct Authority (FCA) or any other statutory, governmental or regulatory body for legitimate purposes including, where relevant, to solicitors and/or other debt collection agencies for debt collection purposes and carrying out operations on the information or data.

If you are providing information about another person, we expect you to ensure that they know you are doing so and are content with their information being provided to us.

You might find it helpful to show them this privacy notice and if they have any concerns, please contact us in one of the ways described in the ā€œContact Usā€ section.

In order to provide services to you we may be required to pass your personal information to parties located outside of the European Economic Area (EEA) in countries that do not have Data Protection Laws equivalent to those in the UK. Where this is the case we will take reasonable steps to ensure the privacy of your information.

The information provided may also contain sensitive personal data for the purposes of the Act, including information that relates to your physical or mental health or condition; the committing or alleged committing of any offence by you; any proceedings for an offence committed or alleged to have been committed by you, including the outcome or sentence in such proceedings.

If at any time, should you wish to withdraw consent, for us or any company associated with us, to processing your personal data or sensitive personal data, please contact Compliance Officer on 01905 619100 or or in writing at: 13 Roman Way Business Centre, Droitwich, Worcestershire, WR9 9AJ

You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purpose associated with the service we will provide you. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary.

If we provide you with financial advice, your data will be kept in accordance with FCA regulatory expectations, which in some cases mean the duration could be indefinite.

Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.

Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data that is held by us. You will not be charged for us supplying you with such data, however we do reserve the right to apply a ā€˜reasonable feeā€™ where requests are deemed excessive.

We will respond to your request as soon as possible and within the maximum time frame of one month.

2. Data Processing

We will ensure that we are accountable and are able to demonstrate that data processing only occurs within the following principles:

  1. Your data will be lawfully and fairly processed in a transparent manner.
  2. Your data is collected on the grounds of explicit and legitimate purposes only.
  3. We will only ask for your data when necessary, explain if data will be shared and how long it will be kept.
  4. Your data will be accurate, kept up to date and erased, without delay, should your data no longer be required for the purposes to be processed.
  5. Your data will only be retained for as long as is necessary.
  6. Your data will be secure.

3. Rights of the client

The points below clearly set out the rights each client is entitled to. Please ask us for an explanation of each, should you wish to have more information.

  1. The right to be informed.
  2. The right of access
  3. The right to rectification.
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object.
  8. Rights to automated decision and profiling.

4. Right to complain

In rare occasions where you believe your data has been wrongfully processed, stored or handled, you have the right to raise a concern with the Information Commissionerā€™s Office (ICO).

Details on how to do this can be found here:

5. Communication and Marketing Preferences

We may use personal data we hold about you to help us identify, tailor and provide you with details that may be of interest to you. We will only do this where we have obtained your consent, have a legitimate business reason to do so, and will do so in accordance with any marketing preferences you have provided to us.

In addition, where you provided your consent, we may provide you with details of products and services of third parties that may be of interest to you.

You can opt-out of receiving marketing at any time. If you wish to amend your marketing preferences, please contact us:

By phone: 01905 619 100

By email:

By Post: 13 Roman Way Business Centre, Droitwich, Worcestershire, WR9 9AJ

In addition, you can opt-out of receiving marketing at any time by speaking directly with your adviser.

By signing this document or confirming receipt and understanding via electronic means, you are giving consent to Prosser Knowles Associates Ltd for your personal data to be processed in accordance with the General Data Protection Regulations (GDPR) and in relation to the purposes described in Section 1 of this document.

Contact us